Fitbit Totally no responsive

[gigi0410]

my fitbit Versa 2 is 18 months old and seems dead.  We have already bought one new charger and it does not charge on a friends.  What are my consumer rights?

[SteveH]

It depends where you are. The standard warranty term is 12 months from purchase, but this is 24 months if you are in Europe.

Your best option would be to contact customer support. If they can't get it working then they can check your warranty status and advise on your options: contact.fitbit.com

[gigi0410]

thanks we are in australia,  right now very disappointed

[SteveH]

I'm not sure what the term is in Australia. It used to be 12 months but I have seen some posts that suggest it may have changed to 24 months. It's worth asking customer support.

[gigi0410]

When I try to log in to Chat with someone from Fitbit - it tells me "User does not exist and password is incorrect" WHICH IS RIDICULOUS I HAVE HAD AN ACCOUNT SINCE I ACTIVATED MY VERSA and  - I KNOW MY OWN PASSWORD.

There does not seem to be a way of communicating directly with them. Has anyone been able to successfully contact them? .

Additionally, The Warranty for Fitbit in Australia is 2 years following an investigation and Court enforceable Undertaking by Fitbit.   

Fitbit has acknowledged that it may have breached the law by misrepresenting what customers were entitled to for faulty products 

[gigi0410]

Hi Steve, Thanks for that... Actually I have a Versa not a Versa 2 however, that is irrelevant right now. 

I have been shut out of the chat I think as I cannot even get into it. It tells me it does not recognise me ??

In Australia the Warranty period is now 2 years, following an investigation by the Australian Competition and Consumer Commission into Fitbit's warranty responsibilities  in Australia 

[gigi0410]

Oh well looks like my messages are getting through !  Hopefully Fitbit will contact me soon to resolve the issue ASAP