07-24-2020 19:59
07-24-2020 19:59
Earlier today my Fitbit was stuck at the start-up screen, just the diamond shape of dots. I have pressed and the back button and the bottom right side button, multiple times. I did a hard reset by holding down all 3 buttons, I did get it to vibrate once, but I still cannot get the screen to light up. I do get a red light on the back, but nothing on the front. I have tried charging it, and still nothing.
07-25-2020 01:42
07-25-2020 01:42
Hi @amandagirlie Not sounding good Im afraid. Contact Customer Support and see if they can help you
Helen | Western Australia
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07-25-2020 21:36
07-25-2020 21:36
I have since tried a different charger and plugging it into my laptop and a wall charger (several different wall chargers) and I still
cannot get the Fitbit Versa to power on or reset.