Fitbit Versa 2 - does not sync

[Gracie4304]

All of a sudden my Versa 2 will not sync I have done all the updates it will not even reconzine my wifi 

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Gracie4304 , A warm welcome to the Community! Thank you for your efforts. 

Did you tried the other steps and tips described here? Why won't my Fitbit device sync?

[V4LK0]

These steps and tips do not work for me.

My Versa 2 keeps loosing connection with my phone - it is "paired" for few minutes (sometimes an hour) and then I need to go to my phone settings, forget the watch, go to the fitbit app to pair them again and meanwhile I missed like few notifications because I am used to see my watch for notifications, not the phone itselft... any idea when you will fix it?

[JuanFitbit]

@V4LK0 , Thank you for your reply . 

Please follow these steps, some you have already done, but the order is important:

• Restart your Versa 2.
• Please on the phone, go to Settings>Bluetooth and remove all connections that exist with the watch. (Forget, ignore or unpair device depending on the phone's operating system version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT try to connect to the Versa 2 from there.
• Go on the app. From here, try setting up the watch as a new device.