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Fitbit Versa 2 not charging

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‎03-13-2021 06:45 - last edited on ‎03-14-2021 20:11 by

‎03-13-2021 06:45 - last edited on ‎03-14-2021 20:11 by

When I plug in my Versa 2, it is not charging. The Charging icon bar keeps moving, but it is not retaining the charge.

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎03-13-2021 07:25

‎03-13-2021 07:25

I'm having the same issue. No reason why. I didn't damage it or anything.

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‎03-14-2021 20:10

In response to EastEndLizzy

‎03-14-2021 20:10

Welcome to the Fitbit Community, @Mc_Lara @EastEndLizzy.

 

@Mc_Lara Thanks for the details shared in your post. I was able to see that you have already contacted our Support team and that they were able to assist you. I appreciate your time and efforts.

 

@EastEndLizzy I am sorry that you are going through the same situation. I understand your concern and if you continue experiencing this issue, please follow our troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Hope this helps.

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