Fitbit Versa 2 not synching

[AnnieH71]

My Fitbit Versa 2 will not sync I have tried uninstalling the Fitbit app, restarting the watch and restarting my phone. I was just on live chat with someone who recommended I restart my phone which I did and now I was diverted here. I have had this watch for ages and no issue but this week I keep getting an error message saying there was an issue connecting? 

[sphrgal]

My Versa 2 is doing the same thing . . .hasn't synced since yesterday afternoon

[kristine1971]

Same thing here, ever since an update, have done everything that was recommended, so frustrating.

[Bairst]

My fitbit is not synching also.  Tried everything. 

[Chief69]

Me too!thanks for posting

The ready pops now all the time when I open site☹️

[Jennyw2611]

Hi how did you uninstall the app ? 

[SunsetRunner]

My Versa 2 is doing the same thing, and began this - to the HOUR - when the last Firmware Upgrade came out.

No manner of restarts, re-installs, bluetooth off/ons/resets, will fix this.  It just decides that it will sync when it wants, maybe once or twice a day.  This was a feature of the Firmware Upgrade two weeks ago.

If this causes me to get a new watch - I will not buy from FitBit any longer.

[Chief69]

yes i am thinking that as well!

William J.Annitto M.D.,MPH.

[LizGRN]

Has anyone been able to figure this out? Any word on a new update so it can sync again??

[Versainuse]

Mine wont sync, the last time it sync was yesterday 10/10 at 9pm. It seems like the wifi could be the cause of it bc when i go to my wifi settings it does not automatically connect to my wifi and wont manually connect as well

[AMHA1602]

I am having thd same problem.HELP!

[SunsetRunner]

@Jennyw2611 

IPhone or Android??

[SunsetRunner]

Mine did finally start to sync after re-installing the app twice. Thought I was gonna have to go to my old stand by, an older version I keep saved to my phone! But, it's working again for now. I HATE new versions and tracker updates!!!

Edit: maybe I spoke too soon! It does sync - whenever it feels like it, apparently... If I swipe down in the app to sync, 9 out if 10 times it fails. Then I check the app later it shows that it has synced sometime since my last manual attempt. Typical Fitbit update BS....

Edit 2! So, instead of waiting for someone to reply or provide a solution - all the time getting more aggravated - I just went back to an old version of the app and will use that until something is done to correct this latest update issue....

[kristine1971]

My versa did a few daily syncs since the problem started a few weeks ago definitely considering buying a different brand

[kristine1971]

I did total shut downs on both my phone and Fitbit and seems to work randomly now  looking at replacing my Fitbit with something else 

[AMHA1602]

That sounds like a good idea, but what?

[Versainuse]

Hi! My husband actually helped me when I couldnt figure it out and what we did is restart the watch! How you may ask bc if you press and hold the side button it goes to Alexa (well at least for me) just keep on holding and you will see the fitbit logo and let go. it will go back to normal then try to reopen the app and just to be safe make sure you have wifi when doing this. Hope this helps! 

[SunsetRunner]

@Versainuse 

To turn off a Versa 2, on the tracker go to Settings, scroll to the bottom and tap About, scroll to the bottom and tap Shutdown. Confirm your selection. To turn it back on, press and hold the button on the side...

[SunsetRunner]

Let's be clear.

Most of us are long-time Fitbit users - we know how to do resets, reboots, reinstalls, restarts, etc. We only come here when all that does not work - AND - the problem began after years of good function, immediately after a software upgrade on the Versa 2.

Issuing pat, stock, FAQ, and 'best method' answers only serves to cloud the issue at hand and suggest to staff that there is not a problem - other than just clueless users.

Please don't do that.

[Jennyw2611]

Thank you