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Fitbit Versa 2 not syncing with Mac Fitbit connect

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‎02-07-2021 01:57 - last edited on ‎02-07-2021 14:34 by Fitbit Moderator

‎02-07-2021 01:57 - last edited on ‎02-07-2021 14:34 by Fitbit Moderator

Hi, 

 

I am hoping someone can help me as I am getting so annoyed spending hours trying to connect my versa 2 to my Mac using Fitbit connect to download music. 

 

It won't allow my device to sync I have tried to turn the bluetooth off from my phone, I have connected to my wifi but still won't connect? 

 

Any help will be much appreciated.

 

Thanks 

 

Megan

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‎02-07-2021 17:01

‎02-07-2021 17:01

Welcome to the Fitbit Community @Megan.nc121.

 

Thank you for the information provided and for trying to resolve your issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I would recommend updating them in the same case created to obtain further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

See you around.

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