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Fitbit Versa 2 not turning on

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‎12-23-2018 08:07 - last edited on ‎10-29-2021 16:46 by Moderator Alum

‎12-23-2018 08:07 - last edited on ‎10-29-2021 16:46 by Moderator Alum

Ive had this Versa for less than 2 wks. Yesterday I did an update and since it starting showing message "Bluetooth error" so I did a reset factory after doing resetting 3 times and not working. Since doing the factory reset the watch wont turn on . I tried pressing down all 3 buttons for more than 20 seconds and nothing , the back and right bottom as well and nothing . 

 

 

Moderator edit: format

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‎12-23-2018 09:04 - edited ‎12-23-2018 09:05

‎12-23-2018 09:04 - edited ‎12-23-2018 09:05

Hi, did you perform the update over BT or WiFi? What happens with your Versa when you put it in the charger and connect in to your PC? Is it charging?

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