Fitbit Versa 2 steps accuracy

[ftodes]

My Fitbit Versa 2 does not count my steps accurately. It is under by at least 1,000 steps. I have noticed this for the past few days when I walk and carry my iPhone with me. I also know how many steps it takes me to reach a mile and my Versa 2 does not even come close. I have made sure that my stride is correct but it is frustrating to not have my device count my steps accurately. I apologize if this question has been asked before but I find it cumbersome to scroll through all of the responses on how to fix it because the same issue has occurred on other Fitbit devices. I have had a Fitbit device for more years than I can remember and have been a fan up until this point. This is my first Versa and I have had another issue with my Versa that I tried dealing with Fitbit directly. Their customer service is awful and actually told me to come to the community to find a solution for my problem which is what I am doing her for the inaccurate step counting. So, if anyone could help it would be very much appreciated. Thank you!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @ftodes. 

I appreciate your participation in the Forums and sharing your concern about your Fitbit Versa 2 not counting your steps accurately. Thank you for your efforts to resolve this and making sure your stride length is correct. Your device is a motion sensor on your wrist and you can confirm the tips to improve accuracy in this help article: What can I do if my step count seems inaccurate?

I am sorry to hear about your experience with our Support team. I totally understand how you are feeling as you have been a Fitbit fan and would like to track your activity correctly. I am sure they tried to help you in the best possible manner. I suggest to keep communication open with our team since they have already all the details of the case and special tools to continue assisting you. 

Let me know if you have any questions.