Fitbit Versa Lite Screen Frozen

[suzjewel]

My screen is frozen on my Fitbit Versa Lite. I have tried resetting, but now get message that data is not cleared, try to sync again. 

[NellyG]

Hi @suzjewel  Try restarting several more times, but if that doesnt clear it then you will need to contact Support

Restart your tracker  

Fitbit Support  

[suzjewel]

I can’t get to the screen where you see settings to turn it off. Is there another way?

[suzjewel]

Can’t get to the screen to turn it off?

[NellyG]

If there is another way (I am not very familiar with the lite) then Support will be able to tell you what to do. If they have a way usingbthe button, Id appreciate younletting me know for other customers! So contact them and see what they say.

Fitbit Support