Fitbit Versa Lite not staying synced

[PeacockFitness]

Ever since I did the recent update, my watch does not stay paired with my iPhone Bluetooth. The time is constantly off by 20 mins or so. I have tried to reset the watch, even deleted the app. I’m not getting any messages or notifications. I haven’t even had this watch a whole year. It’s very frustrating. 

[DavideFitbit]

Hi @PeacockFitness, welcome to the Fitbit Community forums. 

Thank you for sharing this information about the trouble you've been having with your Versa watch. 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? And let me know what is the mobile device that you are using to sync to your phone app; make sure to check if the phone is listed here as a compatible device. 

In addition, please keep the Fitbit app updated to the latest version available at the moment. 

Let me know about the outcome. 

[PeacockFitness]

I have tried all of the trouble shooting suggestions. I have an iPhone 11 and update my phone and Fitbit app regularly.


Sent from Yahoo Mail for iPhone

[DavideFitbit]

Hi @PeacockFitness, thank you for your reply and confirming that you already tried all the suggested troubleshooting steps. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

Let me know if you have further questions.