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Fitbit Versa Lite stopped syncing after charging

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‎05-04-2020 16:34

‎05-04-2020 16:34

  • My fitbit versa lite was working just fine last Thursday.  I put my Fitbit on the charger overnight and now it won't sync with my app and bluetooth is not recognizing.  I have unpaired my phone with the original setting,  uninstalled and reinstalled the app several times.  Nothing is working.  I'm frustrated. 
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‎05-18-2020 06:20

‎05-18-2020 06:20

Hi @KELZ10, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the syncing issues that your Versa Lite is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please contact them with the reference number they provided in case the issue persists.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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