Fitbit Versa Lite won't sync my data

[TristaKaye88]

I just bought my versa lite a few days ago & it quit syncing and everything. I deleted the app with no luck so i factory reset my versa lite and now my phone shows its finding it but wont continue to connect it at all. My versa just keeps saying to download the app which I have done several times already....help?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@TristaKaye88 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it stopped syncing your data. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 😀

[martanestorowsk]

Hi

I have my watch Versa for few months. For the last few days phone and the app can't synchronised and today I have notification on my watch saying Clock Error Go to fitbit mobile app and try another clock. I did that - it didn't work so I unpaired my watch and I'm not able to pair it back. I'm getting the code on my watch but can't pair it. I really hope you can sort this out soon 

[JuanJoFitbit]

@martanestorowsk thank you for joining us in this thread and our Fitbit Community!

Since your Fitbit Versa is not syncing with your phone, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of your Fitbit account, restart your phone, open the app. Finally, try the setup process one more time as described in this help article.

Let me know how it goes! 😀