Versa display is not working

[PinguinoHambre]

Hi, three weeks ago the screen stopped working. It doesn’t display anything. I noticed this behavior after charging it. It reacts to the buttons and syncs, so it still processing information but I can’t see what’s going on. The screen lights up but it’s black. I can get it to display sometimes if I tap it hard, but after it goes away then it’s just black again.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@PinguinoHambre Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Versa display. Try restarting it by following these instructions.

Let me know how it goes.

[PinguinoHambre]

Hi, it still doesn't work. The screen lights up but nothing shows up unless
I tap the screen hard. The Fitbit still reacts to the buttons just fine but
I can't see what's going on.

[PinguinoHambre]

Hey @AlvaroFitbit, anymore help on this topic? I don't know what else to do.

[AlvaroFitbit]

@PinguinoHambre thank you for the reply and sorry for the delay in mine.

I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.