04-15-2020
00:29
- last edited on
04-29-2020
04:52
by
JuanJoFitbit
04-15-2020
00:29
- last edited on
04-29-2020
04:52
by
JuanJoFitbit
My Versa will no longer sync to my phone. I have reset the watch, Turned my phone on and off. Taken off and reinstalled the app on my phone so many times but it still wont sync. Anyone able to help?
TIA
Moderator edit: format
Best Answer04-29-2020 04:51
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-29-2020 04:51
Hi @Amazon1100, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.
Regarding the syncing issues that your Versa Lite is experiencing, I appreciate the time spent trying to get this issue resolved.
I'd like to know what is the brand and model of your phone. In the meantime please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.
Keep me posted on the outcome.
Best Answer04-29-2020 05:06
04-29-2020 05:06
Best Answer04-29-2020 07:46
04-29-2020 07:46
I'm having the same issue with the Versa. It's only a week old too. So infuriating
Best Answer04-29-2020 09:00
04-29-2020 09:00
I'm having the same issue and I'm completely frustrated! Received Versa Lite in December 2019 and I use my Android phone only with it.
It's been over a week since my phone last synced. I've restarted my watch, charged watch, turned Bluetooth on and off, uninstalled and reinstalled Fitbit app. I've troubleshooted everything I could think of.
Any assistance is appreciated.
Best Answer04-29-2020 09:08
04-29-2020 09:08