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Versa 2 asking to set up Alexa

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‎04-11-2020 20:26 - last edited on ‎04-29-2020 09:06 by Fitbit Moderator

‎04-11-2020 20:26 - last edited on ‎04-29-2020 09:06 by Fitbit Moderator

When ever we open my versa 2 it shows to set up Alexa. Even though we already set it up. And when we try to sync it, it says failed to sync. And a question do we need to have the Amazon Alexa app to make this work?

 

 

Moderator edit: updated subject for clarity

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‎04-29-2020 09:05 - edited ‎04-29-2020 09:07

‎04-29-2020 09:05 - edited ‎04-29-2020 09:07

Hi @Help_, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the syncing issue that your Versa 2 is experiencing with Alexa, I would like to follow up and would like to know if your Versa 2 is still asking you to set up Alexa.

 

In the meantime, please check out this help article, which explains how Alexa works on your Versa 2.

 

Let me know how it goes.

JuanJo | Community Moderator

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