Fitbit Versa Locked

[Nelly85]

Hi All,

My Fitbit Versa is locked. I tried unlocking it with my phone with no luck.

I then removed the device from my Fitbit app on my phone and now I cannot reconnect my Fitbit with my phone as I need to view a PIN, to which I can't, as the Fitbit screen is locked.

How can I fix this problem?

[Rich_Laue · Accepted solution]

To unlock with the phone, your Versa needs to be connected to your Fitbit account. 

Now that the Versa has been removed, we need to do a factory reset. 

Fitbit OS hardware reset.

On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.

- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.

- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.

- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Nelly85]

Sorry, this was not an acceptable solution. 

After the hard restart, the fitbit still comes on as it was before and is still locked. 

[Rich_Laue]

@Nelly85 a hard restart is when the device is shut off, then turned on. You say the the Versa is locked which means that there is no way a hard restart can be done. Besides a hard restart will not fix this, you most likely need to do a factory reset. 

But I'm curious if the Versa is still asking you to on lock with phone.