Fitbit Versa Screen Glitch

[mik3mitchell]

I purchased 2 Fitbit Versas less than a month ago. My wife's is fine, but this morning the screen on mine started glitching. It started out a little dark with lines through it, but has gotten progressively worse. Now it will get very bright and glitchy.

I restarted the watch, and the problem remained. Then I read the forum and tried the suggested solution of switching the brightness off of auto to normal. That did not solve the problem either. I do not believe that I kept the packaging to return it to the store. Please let me know if there is another fix, or if this is a situation where I will have to get it replaced.

Here is a very short video of the issue.

http://www.designsanctum.com/wp-content/uploads/2018/06/Fitbit-Screen-Glitch.mp4

[Misshmm19]

My Versa was purchase Sept. 2018 from Amazon. All functions worked great until the December time frame.  It had issues running an update, once the update was complete operation seemed fine.  However, in January I started noticing that the screen was less responsive and vertical lines would cover the screen.  The first time it happened I was on the treadmill and was sweating and even though it is waterproof thought maybe that affected it.  So I wiped it off, shut it down and the restarted it and it seemed fine.  Now we are in Feb and I have sweat and swam it is an seem to have more frequent occurrence where the screen is blank or vertical lines cover the whole screen.  I fear that my "waterproof" Fitbit may not be so waterproof.  This is disappointing.  I have tried restarts and charging but I believe I have a defective watch and would like to return.  Please advise the process to do so.

Thank you,

MissHmm19

[SunsetRunner]

I agree with you on the waterproof concern. I'm currently waiting for my 2nd replacement Fitbit versa in less than a year. I did many of the same activities with the same screen concerns until one day I woke up and my versa screen was completely blank. Customer service was able to help me out but it has been slow. I sent my versa back 2 weeks ago and I'm expecting my replacement to finally arrive this fri. Another concerns is that each replacement doesn't have a warranty, the warranty is based off the original purchase. That versa died 2 versas ago!!

[Misshmm19]

I am glad you are getting help Wendy1973.  Should I call in as they have not responded to my message yet?

[SunsetRunner]

I would definitely call. I believe there is a live chat option available as well.



Sent from my Sprint Samsung Galaxy S9.

[Outlander330]

Mine is doing the same thing 

[SunsetRunner]

If you've had your Fitbit for less than a year then customer service can help get you a new one.


Sent from my Sprint Samsung Galaxy S9.

[Misshmm19]

Thank you I was able to get a replacement.

[SunsetRunner]

Glad it worked out!


Sent from my Sprint Samsung Galaxy S9.

[mik3mitchell]

I am the original poster of this thread.  My replacement that they sent me had the screen go blank a few months ago.  At the time I thought it wasn't worth the hassle, but seeing as my warranty will expire in the next couple on months I will now have to do the same thing. 

[isv]

I had a fitbit versa given to me as a gift last year in august, and just in the past week or so it has been glitching non-stop, I've tried restarting, factory reset, charging it all day, same result. What are some other solutions I have to try to troubleshoot this watch? 

[SunsetRunner]

I would contact customer service before your warranty expires



Sent from my Sprint Samsung Galaxy S9.

[Misshmm19]

It may need to be replaced and you must do it before the year is up. Call
up customers service they will step you through a few restarts and if
nothing changes they will set up the return. It is actually a pretty slick
process. Once I got my new one though I have been afraid to swim with it.
Just because I feel that is what started the other one off.

Call them they are very helpful.

[SunsetRunner]

I would recommend you NEVER get this fit bit wet. My 3rd Fitbit versa in less than a year started getting glitchy this morning. I've only occasionally forgotten to take it off in the shower. My previous Fitbit I wore for a mud run and it messed up shortly after. I vowed to never get it were again and now I'm on my 3rd, possibly 4th Fitbit.


Sent from my Sprint Samsung Galaxy S9.

[Franferner71]

My daughters versa did this after 5 months. I have been trying to get customer services to replace it for almost 2 months. They are useless idiots. And my 11 year old is absolutely gutted. Disgusting. Will never buy another fitbit again.

[Gaurav0248]

Hello,

I am having the same issue with my versa.I have tried all options restart, factory reset & all and still the display is glitchy, what should I do next.Please help

Thank you

[Jwing]

Bummer your video didn't come thru, but it was a great idea for troubleshooting purposes. Fitbit will replace them. 

Don't worry. 

[Jwing]

I think they are just busy. It's a young company but I haven't had any problems with them. Some have ..just keep on them. They aren't going to reach out to you for a return. - You have to stay on them and I kinda get that. I don't think I'd want to reach out to customers for a return either. 

[Gaurav0248]

Hope so. 


Sent from Yahoo Mail on Android

[cfolts]

I contacted fitbit directly and they gave me a new one

[Misshmm19]

Call them and they will initiate a replacement if you are with in warranty.