Fitbit Versa Screen unresponsive

[goosiegirls]

Today my fitbit is playing up so much so that it is unusable.

It keeps on freezing on the FIT BIT logo

Constant restart brings back the main screen, which is not synced to correct time.   I am unable to access any other options from the screen such as account settings etc.   

Syncing the Versa updates it to the correct time, but I can still not access any functions.   

In summary - keeps on freezing with fitbit logo

Unable to access any functions from screen swiping

Have to constantly restart and re-synch to display correct time .

Is there any other way to factory reset or similar if you can not access the setting from the device itself?

Thank you

Moderator edit: format

[SunsetRunner · Accepted solution]

Hi, if repeated restarts do not solve the problem, then you will need to do a Factory Reset. Click the link and you will get all the needed information on how to perform a FR (in your case this will be the three buttons method) and also about how to setup you Versa all over again with your Phone, cause after a FR your Versa is basically a brand new (in the box) device. Good luck!!

[goosiegirls]

Thank You.   It did take a few tries to get the factory reset to work and since the problem now appears to be resolved.  🙂  Many thanks 

[JuanJoFitbit]

@goosiegirls Welcome to our Fitbit Community! I'm so glad to hear that you managed to get your Versa back to life after following the great troubleshooting steps that shared @SunsetRunner. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Antben]

Dear Fitbit team,

I have done all of the suggested things, re-boot, Factory re-set, unpair fitbit, re-install app and it is still freezing after the random buzzing has now stopped?

[JuanJoFitbit]

@Antben, I'm sorry for the late response, However, regarding the screen issues that your Versa is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above.

If you haven't done so, I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Antben]

Hi, I have tried the steps and so far it has worked ok for a few days. Fingers crossed!

Get Outlook for iOS

[JuanJoFitbit]

@Antben, thank you for getting back and trying the recommended steps. By the way, I'm sorry for the late response.

I'm so glad to hear that your Versa has been working properly. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀