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Fitbit Versa battery draining quickly

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‎06-12-2019 03:40 - last edited on ‎06-12-2019 19:18 by Fitbit Moderator

‎06-12-2019 03:40 - last edited on ‎06-12-2019 19:18 by Fitbit Moderator

Hello,

I have a fitbit Versa that I bought not quite a year ago and I love it. My bf wanted one so I got him one for Valentine's Day. Just in the past 2 weeks, he has grown to really dislike it. The battery will not hold a charge. I have read the forums and have charged the battery fully, I have turned the device off and back on, I have fully reset the device back to factory settings, i have made sure everything that could be draining the battery is off. I have updated the device and the app on his phone. Still no luck. He can't even wear it a full 8 hour shift at work because the battery is dead, shuts the device off dead. I would like to replace his device with a new one, how would I go about doing that? 

 

Moderator edit: updated subject for clarity

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‎06-12-2019 19:18

‎06-12-2019 19:18

Welcome to the Fitbit Community @Kristi46.

 

I'm sorry to hear that your boyfriend's Fitbit Versa is not holding a charge. Thank you for purchasing Fitbit products and for the troubleshooting steps performed before contacting us. In order to provide assistance I created a case with Customer Support. Please check your inbox on the next days. They will let you know how proceed as soon as possible.

 

If you have any question, please don't hesitate to contact us at any time.

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