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Fitbit Versa black screen

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‎06-17-2019 11:42 - last edited on ‎06-18-2019 07:19 by Fitbit Moderator

‎06-17-2019 11:42 - last edited on ‎06-18-2019 07:19 by Fitbit Moderator

My fit bit versa is fully charged & was working great. I was at lunch and looked at the time & it was blank. I had just completed a step goal 15 min prior and it was fine. The charge is good. I didn't drop it or hit it on anything. None of the buttons respond. It was brand new and I've only been using it since mid Jan 2019. Help! I love my Fit Bit Versa & can't afford another one 😞

 

 

Moderator edit: format

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‎06-18-2019 07:18

‎06-18-2019 07:18

@KK1970 welcome to our Fitbit Community! I'm happy to assist you with your Versa since it stopped turning on all of a sudden.

 

If you haven't done so, please restart your Versa as described in this help article. This will refresh your watch internally. After this, charge your Versa for 2-3 hours and see if the screen turns on.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-20-2019 18:26

In response to JuanJoFitbit

‎06-20-2019 18:26

Hello Yes, thank you. I have tried that with no luck. I've only had my Fit Bit Versa since Jan 11, 2019. Very disappointing. Especially with vacation in less than 2 weeks. I'm so lost. I've been so careful with it and have followed all instructions. Can someone help me with replacing or fixing it. That's a lot of money to spend for something working only 6 months. Please advise what I should do. I notice there are many people having problems.
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‎06-24-2019 05:45

In response to KK1970

‎06-24-2019 05:45

@KK1970 I'm sorry for the late response. However, since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-24-2019 07:30

‎06-24-2019 07:30

The same happened to me also 😞

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