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Fitbit Versa charging issues

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‎03-25-2019 12:56

‎03-25-2019 12:56

About a week ago, I plugged my fitbit versa in to charge before bed. I forgot to unplug it and it was allowed to charge overnight. The next morning I took it off the charger as soon as I woke up, but I noticed that the screen began to glitch and lag. The watch still tacked steps, HR, etc, but it would vibrate and pause during my workouts without provocation. Shortly after, the screen went black and the watch died. Repeated attempts to charge and restart the watch have failed and I am unsure what to do at this point. The watch lasts less than 5 seconds off the charger amd the screen will not activate even while charging. 

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‎03-25-2019 15:30

‎03-25-2019 15:30

Hi, try restarting your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. 

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‎03-26-2019 07:45

In response to SunsetRunner

‎03-26-2019 07:45

@IttyBittyKitty Welcome to our Fitbit Community! I'm sorry to hear that your Versa is still unresponsive even though you have charged it and restarted it several times.

 

Due to this, I'll send your case to our Support team and they'll be happy to follow up and provide a solution. You will receive an email from them soon.

 

Thank you for your help my friend @SunsetRunner!

 

I'll be around if more assistance is needed! Smiley Happy 

JuanJo | Community Moderator

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