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Fitbit Versa deleting daily progress when I sync

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‎06-09-2020 17:58

‎06-09-2020 17:58

Over the past couple days, every time I sync my versa it removes my steps, distance and active minutes. I could accumulate 10k steps over my day, and it would all be deleted once I synced it. It seems to have happened after the latest update?

 

Has anyone else experienced this and fixed it? I have tried:

- Turning versa on and off

- Removing device pairing from app

- Reinstalling app

- Changing mobile data settings on app

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5 REPLIES 5

‎06-09-2020 18:20

‎06-09-2020 18:20

My Versa keeps losing my steps as well. I lose anywhere from a couple hundred to a couple thousand. This too has been since I did an update recently. What is wrong with this? Is there a way to fix????

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‎06-09-2020 18:34

‎06-09-2020 18:34

Same problem here too, and it started just within the last few days.

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‎06-09-2020 18:41

In response to HTOWN

‎06-09-2020 18:41

Is there a way to fix it? Reset to factory settings?

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‎06-10-2020 15:18

In response to Bhjo7577

‎06-10-2020 15:18

Just today, I twice watched steps be deleted while my Fitbit was syncing.  Very frustrating! 

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‎06-10-2020 16:45

In response to HTOWN

‎06-10-2020 16:45

Found out today from Fitbit that there will be an update for the app in a
few days to correct this and possibly another update for the device shortly
after.
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