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Fitbit Versa died overnight

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‎10-15-2019 22:05

‎10-15-2019 22:05

My Fitbit Versa seems to have died overnight. I woke up to a complete black screen, and it doesn’t respond to restaring.

My iPhone is up to date, and the Versa too. Yesterday night I have been swimming, but this is regular, and one of the reasons I bought it at all.

Any tips? Restarting doesn’t work.

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‎10-16-2019 05:14

‎10-16-2019 05:14

@arretje it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you have restarted your Versa before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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