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Fitbit Versa does not work

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‎03-10-2020 11:42

‎03-10-2020 11:42

I have been using this Fitbit since December 2018.  The first pebble I received went blank a few months into 2019.  I called and they sent a replacement.   It stopped working again now after I have taken extreme care of it.  I was told by Aleja in customer support that she cannot help since the warranty is up.  On paper that is a great way to respond to a customer;  on the other hand when a customer is using your product and the product malfunctions through no fault of theirs I believe it is time to take another approach.  Fitbit, if you have a product that is useless after a few months,  you should declare that to customers prior to purchase; if you are confident in your product and believe you should not have to do that then provide an avenue to correct to service all your malfunctions.  To have your customer support personnel offer the purchase of another bad product is nothing short of tragic.

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‎03-11-2020 11:31

‎03-11-2020 11:31

@Nazbeth1 Welcome! It's great to see you around! 

 

Sorry to hear that your Versa stopped working after its warranty ended and thank you for reaching out to our Support team for assistance. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

 

I'll be around.

Alvaro | Community Moderator

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