Fitbit Versa email notifications stopped working on Samsung Android

[madazrpm]

hi all. i know a few people have put posts up about this and i have read them all with no luck. i used to get all my email notification on my versa but since last update, only gmail notifications are getting sent. i have reset,deleted and re installed but nothing. i have screen shots of the notification settings on my fitbit app that says email app notifications are ticked but emails not coming though but icant post them in here for some reason.

Moderator edit: format

[JuanJoFitbit]

@madazrpm welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not getting email notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 😀

[madazrpm]

 hi its a s9 Samsung

[JuanJoFitbit]

@madazrpm I'm sorry for the late response. However, thank you for letting me know the model of your phone.

I would like to know if the steps shared in my previous post were helpful and got the issue fixed.

Looking forward to your response.

[madazrpm]

my phone did another update and now all is working fine

[JuanJoFitbit]

@madazrpm that's great news! By the way, I'm sorry for the late response. However, I'm so glad to hear that your Versa is receiving notifications properly now. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀