help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa gone dead

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2019 13:39 - last edited on ‎06-10-2019 07:37 by Fitbit Moderator

‎06-09-2019 13:39 - last edited on ‎06-10-2019 07:37 by Fitbit Moderator

My Fitbit Versa is only 03 months old and gone dead. Not even able to restart. Frustrating.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-10-2019 07:36

‎06-10-2019 07:36

@AmerB welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even after restarting it.

 

Please let me know if your Versa vibrates when you plug it in the charger.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎06-10-2019 09:35

‎06-10-2019 09:35

My versa just gone dead today too. 

The battery drained fast, red solid light appeared (it usually be blink green light) and the body was heated.

I did call the call center. They told me to send it to them. So you may need to take your versa to do the check-up. 

Best Answer
0 Votes