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Fitbit Versa got unresponsive

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‎03-08-2019 06:35 - last edited on ‎03-09-2019 07:56 by Fitbit Moderator

‎03-08-2019 06:35 - last edited on ‎03-09-2019 07:56 by Fitbit Moderator

My Fitbit has been playing up for the last couple of day and the battery life has been getting worse and worse.

the screen keeps freezing and coming up with the Fitbit logo and today it’s stopped completely and isn’t syncing properly with my phone, the clock isn’t working and I’ve charged the battery 3 times today. It’s less than a year old! Any ideas?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎03-08-2019 08:03

‎03-08-2019 08:03

Hi, the only advice I can give you is to contact Customer Support and ask for a battery test. 

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‎03-09-2019 07:56

In response to SunsetRunner

‎03-09-2019 07:56

@Charley29 Welcome to our Fitbit Community! I'm sorry to hear that your Versa's screen freezes and got unresponsive lately even though you have charged it several times.

 

I'd like you to try one more workaround that has been helpful for this type of issues. Please restart your Versa as described in this help article. This will refresh your Fitbit internally. After this, check out if your Versa gets back to life.

 

Thank you so much for your help @SunsetRunner!

 

Let us know how it goes! Smiley Happy

JuanJo | Community Moderator

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