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Versa is unresponsive

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‎03-08-2019 07:07 - last edited on ‎03-09-2019 08:12 by Fitbit Moderator

‎03-08-2019 07:07 - last edited on ‎03-09-2019 08:12 by Fitbit Moderator

My Fitbit Versa isn’t working since yesterday. There is a Fitbit symbol on my display what doesn’t disappear. Reset with the button on the watch is not working 😞 anyone has a solution? Please.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎03-08-2019 08:01

‎03-08-2019 08:01

Hi, contact Customer Support about this problem. 

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‎03-09-2019 08:05

In response to SunsetRunner

‎03-09-2019 08:05

@SunsetRunner Welcome to our Fitbit Community! I'm sorry to hear that your Versa displays the Fitbit symbol only. Thank you for taking the time to try the restart process before contacting our forums.

 

I'd like you to try one more workaround. Please let the Versa's battery to drain completely and then charge it for 2-3 hours and see if it doesn't get stuck on the Fitbit symbol display.

 

@SunsetRunner Thank you so much for your help my friend!

 

See you guys later! Smiley Happy

JuanJo | Community Moderator

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