help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa has red exclamation mark in triangle

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2019 13:48 - last edited on ‎06-08-2019 10:19 by Fitbit Moderator

‎06-07-2019 13:48 - last edited on ‎06-08-2019 10:19 by Fitbit Moderator

and I cant turn it on or off?

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-08-2019 10:15

‎06-08-2019 10:15

@KarenYoung welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it just shows a red mark.

 

If you haven't done so, please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party one and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎06-08-2019 11:24

In response to JuanJoFitbit

‎06-08-2019 11:24

Thank you, the Fitbit completely died and John Lewis replaced it


Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎06-11-2019 09:24

In response to KarenYoung

‎06-11-2019 09:24

@KarenYoung i'm sorry for the late response. However, it's great to hear that you got a replacement unit. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes