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Fitbit Versa is not tracking any steps

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‎04-29-2020 06:30 - last edited on ‎04-30-2020 19:08 by

‎04-29-2020 06:30 - last edited on ‎04-30-2020 19:08 by

Hi, my Fitbit versa is not tracking any steps at all.  I’ve tried turning off and rebooting, tried factory settings. Nothing.  Green light is continually on at the back and battery going down really quickly as well. Don’t know if this connected.  Can anyone helpplease

 

 

Moderator edit: subject for clarity

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‎04-30-2020 19:07

‎04-30-2020 19:07

Welcome to the Fitbit Community, @Ian1234. 

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is not tracking any steps. Thanks for trying to resolve this, I appreciate the additional details and I am here to help.

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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