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Fitbit Versa is not turning on

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‎12-05-2018 19:08 - last edited on ‎12-06-2018 08:26 by Fitbit Moderator

‎12-05-2018 19:08 - last edited on ‎12-06-2018 08:26 by Fitbit Moderator

hello, my Fitbit died the other day, and it won't charge. what do I do? who do I contact to get a new Fitbit?  am I eligible to get a new Fitbit? I would love it if I could get answers quick. thanks 

 

 

Moderator edit: updated subject for clarity

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‎12-05-2018 20:36 - edited ‎12-05-2018 20:36

‎12-05-2018 20:36 - edited ‎12-05-2018 20:36

@maddy_enns First let's try some troubleshooting:

 

1. Clean Fitbit contacts by gently rubbing them with some alcohol

2. Plug for charging for at least 2 hours

3. Try rebooting several times in a row by pressing and holding the left and bottom right buttons until Fitbit logo flashes

4. If #3 fails, try restoring your tracker to factory defaults by performing 3-button factory reset as follows:

  • Press and hold all 3 buttons for approx 15 seconds
  • Release the bottom right button
  • Wait until you feel strong vibration and release the other buttons. You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If all fails, reach out to Customer Support to guide you through the next steps. I believe your Versa should be still under warranty.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎12-06-2018 08:24

In response to Marrrmaduke

‎12-06-2018 08:24

@maddy_enns Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not turning on, even though you have plugged it in the charger. I would like you follow the great troubleshooting steps that suggested my friend @Marrrmaduke since those are recommended for this type of issues. If the issue persists let us know and we'll be glad to assist you accordingly.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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