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Fitbit Versa isn't updating

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‎08-28-2018 22:32 - last edited on ‎08-29-2018 07:53 by Moderator Alum

‎08-28-2018 22:32 - last edited on ‎08-29-2018 07:53 by Moderator Alum

I just got my Fitbit Versa and have been trying to update it for over an hour and nothing. I have read has worked, this was my last stop, please help!

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎08-29-2018 07:55

‎08-29-2018 07:55

A warm welcome to the Community @M4409.

 

I would like to know if you keep having issues pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there. If the issue is directly with updating it, follow the steps in the Why can't I update my Fitbit device? article. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-29-2018 10:04

In response to AlejandraFitbit

‎08-29-2018 10:04

Yes, I have done this more then a handful of times and it is still not working.

Sent from my iPhone
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‎08-29-2018 10:28

‎08-29-2018 10:28

My fit bit Versa has not synced properly for two days now, I've started and restarted etc but no up dates happening

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