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Fitbit Versa keeps Restarting

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‎12-08-2019 05:23

‎12-08-2019 05:23

Please help!  I’ve had my Versa for about 6 months. In the last week or so, it keeps restarting itself all the time and it’s getting worse. I’ve tried shutting it off and turning it back on and that didn’t help. Any other suggestions?

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6 REPLIES 6

‎12-08-2019 06:51

‎12-08-2019 06:51

Hi JJL880

 

Nice troubleshooting! If not already tried, feel free to restart your Versa by the steps provided in the Fitbit Article: How do I restart my Fitbit Device? 

 

  1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.

Hope it helps

Best Answer

‎12-09-2019 06:28

In response to SunsetRunner

‎12-09-2019 06:28

My Fitbit continues to restart itself all day long. As a result the battery, doesn’t last long. When it is on, the touch controls on the screen don’t work. I’ve tried manually resetting it. Nothing else is new or different. I’ve had it for about 6 months and haven’t changed any settings since then. Please help!

Jenny Levart

Sent from my iPhone
Best Answer

‎12-09-2019 09:53 - edited ‎12-09-2019 09:54

In response to JJL880

‎12-09-2019 09:53 - edited ‎12-09-2019 09:54

Hello Jenny

 

As the issue remains after resetting your tracker, believe the best is to contact Fitbit Support, it's up to them to decide regarding warranty.

 

Mention what you've tried before to speed things up. 

 

Click here to contact the Fitbit Support Team 

 

Best Wishes

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‎12-09-2019 15:51

In response to SunsetRunner

‎12-09-2019 15:51

Hi @JJL880. welcome to the Forums. It's great to see you here @SunsetRunner, and thanks for your great suggestions. Your posts are very helpful!

 

@JJL880, thanks for the time taken to troubleshoot your Versa, and I'm sorry that this is affecting other functions from your watch. Since the issue persists, I've gone ahead and requested a case on your behalf so our Support team can give you a hand. They'll contact you back via email, keep an eye on your inbox.

 

I'll be around if you have any other question.

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‎12-09-2019 17:31

In response to LizzyFitbit

‎12-09-2019 17:31

I have had this same issue! I cannot figure out what is going on. 

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0 Votes

‎12-10-2019 08:38

In response to AKoeppel

‎12-10-2019 08:38

Hi @AKoeppel 

 

If turning off / on your tracker and restarting a few times doesn't do the trick, the Fitbit Support Team can be contacted.

 

It's up to Fitbit to decide regarding warranty.

 

*Fingers Crossed*

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