Versa Lite won't update

[prologic]

After having this watch only 2 days, its taking forever to update , until it times out , .

Tried it on my daughters samsung galazy s8 , and it does exaclty the same ..

I have the best broadband gear and speed you can possibly get .. if this watch does not work in a couple  day`s , its going back for a refund.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@prologic, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't update even after trying with your daughter's Samsung Galaxy S8.

In order to avoid any confusion on my end, did you mean update as syncing or is your Versa experiencing firmware update issues?

Looking forward to your response.

[prologic]

Its a bit of both ..
After a factory reset of many , it starts updating , then seems to freeze ,
and have to start over .
Am thinking of returning it in the morning ..

[JuanJoFitbit]

@prologic, I'm sorry for the late response. I'm also sorry to hear that you are considering to return your Fitbit Versa. I appreciate the details you provided about the issue.

If you haven't returned your watch, I'd like you to try the troubleshooting steps that are listed in this help article. These steps are helpful for firmware update issues.

Keep me posted on the outcome.

[prologic]

took the watch back , thank you for your response

[JuanJoFitbit]

@prologic, I'm sorry for the late reply and I'm sorry that you decided to return the Fitbit Versa. We really appreciate your feedback since this helps us to keep improving.

I'll be around if any question arises.