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Fitbit Versa not charging

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‎07-22-2019 21:51 - last edited on ‎07-24-2019 08:37 by Moderator Alum

‎07-22-2019 21:51 - last edited on ‎07-24-2019 08:37 by Moderator Alum

Ever since I got my Fitbit Versa in November 2018 I been having issues trying to charge it I have try all the tips I read but I'm tired now and yesterday barely got 20% charge and it stop charging and today only 12% and that it.

 

 

 

Moderator edit: subject updated for clarity

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‎07-22-2019 23:20

‎07-22-2019 23:20

Hi @Naranjita  I just wanted to confirm that you have tried all the suggestions in THIS Help Article.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-23-2019 09:06 - edited ‎07-23-2019 09:08

In response to NellyG

‎07-23-2019 09:06 - edited ‎07-23-2019 09:08

Hi @NellyG

Yes; Like I said since I got it I been having this issue so I try that many times, if I'm not wrong I think I try that every time that I need to charge it and still is a hassle to charge it. 

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‎07-23-2019 22:20

In response to Naranjita

‎07-23-2019 22:20

I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-24-2019 08:40

‎07-24-2019 08:40

Hello @Naranjita, welcome to the Fitbit Community forums.  

 

Thank you for confirming that you already tried the suggested troubleshooting steps for battery not charging. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome.

Davide | Italian and English Community Moderator, Fitbit


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