Fitbit Versa not charging

[Tmb101516]

I bought my mother a Fitbit versa for her birthday in early May. Just a couple days ago it stopped charging so she brought it to me. I had found it was connected to the charger all the way. So I wrapped a hair tie around it so I knew it was stay connected to the charger. But I noticed when connects to the charger a blue light shines around the screens edge like it’s the back light or something. No logo or anything pops up. We have tried resetting and nothing... we have had it on the charger for 24 hours and still only get that blue light around the edges of the screen when connect it to the charger. Help?

Moderator edit: updated subject for clarity. 

[NellyG]

Hi @Tmb101516 I have flagged a moderator to come and help you. In the ,ean time try all the suggestions in THIS  Help Article on Charging problems and report back how it goes.

[AndreaFitbit]

Welcome aboard @Tmb101516. I'll be glad to assist you with your Versa not charging inquiry. Thank you for letting us know about the steps you have followed in order to resolve this situation.

Could you please confirm that you have followed Nelly G's shared article advise? Thank you for trying to solve this before contacting us.

I appreciate the heads up and the troubleshooting advise, @NellyG.

Keep on visiting the forums. 

[Tmb101516]

Yes we tried all of those still nothing 

[Tmb101516]

Yes we have tried all the recommended solutions and still no logo just black screen with blue light around the edges 

[AndreaFitbit]

Thanks for getting back to us and for trying advised troubleshooting steps @Tmb101516. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

Let me know how it goes.