Fitbit Versa not reporting data to Fitbit App correctly!

[Jbrownatcc]

I got a new Versa this week to replace my Blaze I have been using for years. I find the Versa is very similar to use. I have noticed that the Versa GPS is logging the activity data but when it reports it to the App the first screen of the event does not show the event, it shows the very first time the GPS was used. If you go beyond this screen you will find it recorded the activity normally. 

It like the App May have a problem!

[LiliyaFitbit]

Welcome to the Fitbit Community @Jbrownatcc. I am sorry for the delayed response. 

Congratulations on your new Fitbit Versa! Thank you for being a Fitbit customer. I appreciate you sharing the details of the issue you're experiencing with the data of your GPS tracked exercises. I would like to confirm that our team is aware of it. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. In order to update your app you can follow the steps provided here.

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.

[Jbrownatcc]

Thank you for responding. Please keep me informed as to a solution of the problem and what I may need to do to repair it

Sent from my iPhone

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Jbrownatcc, thank you for your reply. 

I recommend keeping an eye on the updates. These updates provide feature enhancements, product improvements and bug fixes, so we recommend that you keep your device and the app updated. 

I appreciate your patience and understanding while we work to improve your experience.
 

I'll be around if you need further assistance. 

[Jbrownatcc]

I just want to report to you that the situation appears to have been resolved.

i have noticed that the app started acting normally mid week last week.

thank you and your team for looking into my problem!

[LiliyaFitbit]

Hi @Jbrownatcc, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear that the issue appears to have been resolved. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience. 

Looking forward to seeing you around the forums!