Fitbit Versa not synchronizing

[SunsetRunner]

My Fitbit Versa is not synchronising. I have tried multiple times to restart my Bluetooth but still not synchronising. I even deleted the app an reinstalled, the fitbit was synchronising just for a week and then the problem started again. 

I need help!

[SteveH · Accepted solution]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at:  Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[SunsetRunner]

Hi Steve,

Thank you very much. 

Let me try your steps.

[SunsetRunner]

Thank you Steve, it is now synchronizing.

[JuanJoFitbit]

@SunsetRunner Welcome to our Fitbit Community! I'm so glad to hear that you managed to get your Versa synced again after following the great troubleshooting steps that shared my friend @SteveH. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀