help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa not syncing and showing wrong time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2019 17:15 - last edited on ‎05-09-2019 08:08 by Fitbit Moderator

‎05-08-2019 17:15 - last edited on ‎05-09-2019 08:08 by Fitbit Moderator

on the morning of may 4th 2019 my fitbit versa time was late for like an hour so i decided to sync it but it didn't work so i charged it and it still wont sync i did restart the phone and the watch tried it in different devices but still no luck and it still doesn't sync i loved my versa and it was so useful please help.

 

 

Moderator edit: format

Best Answer
Labels:
4 REPLIES 4

‎05-09-2019 00:46

‎05-09-2019 00:46

Hi @GIOcv  What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎05-09-2019 08:06

In response to NellyG

‎05-09-2019 08:06

@GIOcv Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing your data properly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared @NellyG.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎05-09-2019 13:48

In response to NellyG

‎05-09-2019 13:48

yes not only did i try it on my iphone 6s and i tried it on an iphone x

@NellyG wrote:

Hi @GIOcv  What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncing problems.


 

Best Answer
0 Votes

‎05-16-2019 19:24

In response to JuanJoFitbit

‎05-16-2019 19:24

yes i did try to reboot it and charge it and it worked it was a minute late but worked but that was the first day only after that it started to get 15 minute delayed and over the course of 2 days it was late for an hour i still can not make it sink with any device so if there could be an update as soon as possible thank you 

Best Answer
0 Votes