Fitbit Versa replacement feedback

[Byrni74]

My Versa quit working after just 4 months.  Since June I have been on the phone with customer service 4 times - last time I called I thought we had it resolved and that a replacement was being shipped out as it won't even turn on (Battery charged etc but won't light up) tried all the other trouble shooting to no avail.  So after two and a half weeks and still no fitbit replacement in the mail I call customer service again.  On the phone for another 15 minutes and asked to verify all my information for a 4th time and they are now sending a label so I can send the fitbit back.  Terrible Terrible Service - Good thing I bought the two year extended warranty when it takes them months to warranty an item.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Byrni74 thank you for participating in our Fitbit Community. I'm sorry about the experience you've had with the replacement process of your Fitbit Versa.

I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[Byrni74]

Well as it happens I was told I would receive an email indicating what items to include when I return it for warranty but no email has yet to arrive. Once again just another disappointment in this series of events.