Fitbit Versa replacement

[iogamac]

My Versa is not working from 4 days. I contact the Fitbit support and I received the replacement order. In the meantime, I disconnected the phone clock, and I can't pair it anymore.

Should I send the old one when the smartwatch is replaced? I don't know how to proceed and how long will take the replacement. The smartwach is a gift from my daughter for 2020 Christmas.

I live in Constanta, Romania.

[MarkMM]

@iogamac Can't tell you how long it'll take, but if they wanted the old one back it'd be required up front before you got a replacement. 

[iogamac]

They didn't mention that I had to return the old one.

[MarkMM]

They don't need it then.

[iogamac]

Ok, thank you!

[MarkMM]

You're welcome. 

[iogamac]

I hope they keep their word on the obligations. I read here that in some cases they did not honor the request, even if they emailed the request with a registration number.

[MarkMM]

@iogamac I had warranty replacements sent twice, no problem. I don't recall seeing posts on here where someone was approved a warranty replacement and never got it?

[iogamac]

@MarkMM, Thanks a lot. In Romania it is difficult with guarantees. I do everything possible not to grant them, to say that you are to blame. I went straight to the chat on fitbit.com. I was honest and said I went into the pool with him. They checked my fitbit account and confirmed that I was under warranty. Here he would have asked me for an invoice, a receipt, etc. Versa was a gift from my daughter, so I would not have had any documents to prove the date of purchase. It all happened very quickly. In 10 minutes I received the email with the 2 options to solve the problem. However, I have seen that here in the fitbit community there are many who have had problems with support

[MarkMM]

So what was the result of the 10 minute chat? What were the two options? 

[iogamac]

The first was to replace the device with one of the same model, and the second 50% discount for another model. I opted for the same model. After completing the data, I received an email with a summary of my application (name, address, etc.) and related costs, which in my case are O. I was confirmed that the package is ready to be handed to the courier and he tells me that it will arrive in 3-5 working days.

[MarkMM]

@iogamac I would think you're all set and don't worry about it. No tracking number?

[iogamac]

I have a number on the shipping order.

[iogamac]

The package has not yet been shipped