Fitbit Versa screen blacked out

[gpversa]

I’ve had my new replacement versa for a month now and just recently every time I charged it the home screen would go static and fuzzy. Today I’ve just got a black screen and nothing is showing even with battery. What does this mean

[NellyG]

Hi @gpversa   Have you tried restarting it several times? If not, give that a go. If that doesnt fix it try a factory reset. If that doesnt fix it please come back here for further assistance

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[gpversa]

Hi @NellyG I’ve tried restarting etc and nothing comes up. Screen continues to stay blacked out

[NellyG]

Thanks for confirming you have tried that. I will flag yournpost for a moderators assistance.

[LanuzaFitbit]

Welcome to the Forums @gpversa. Hello @NellyG.

@NellyG Thanks for being around to help and bringing this up. @gpversa Thanks for trying the steps that have been suggested.

@gpversa Our team will be getting in touch with you about this situation. They will be more than happy  to help you figure out what is going on and the best way to move forward. Be sure to keep an eye on your emails inbox, spam and trash folders.

Look forward to your reply.