Fitbit Versa screen blank

[pg04sid]

hi.. my fitbit versa screen has gone blank all of a sudden. When i charge it, updates happen on my cell to show steps, charge level, etc. but screen remains blank. I have tried factory reset but nothing happens. Please let me know what steps should I try.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@pg04sid I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I'm happy to assist you with your Fitbit Versa since its display won't turn on even though you have tried a factory reset before contacting our forums.

I'd like you to try a restart. In order to do so, please follow the steps that are listed in this help article. This will refresh your watch internally. After this, plug it in the charging cable and see if the display turns on.

Keep me posted on the outcome! 

[pg04sid]

hi.. yes i have tried the factory reset, it did not help..

[JuanJoFitbit]

@pg04sid thank you for getting back. By the way, I'm sorry for the late response.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!