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Fitbit Versa screen blank

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‎12-14-2020 13:19

‎12-14-2020 13:19

I have had my Fitbit Versa for under a year. Today whilst I was at the gym, I went to change my music via my Fitbit and realised the screen was blank and unresponsive. However the device still vibrates (like when I hit my 10k steps) and the heart rate monitor still flashes green.

 

I have tried charging it, restarting it and nothing works. Any advice please? 

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‎12-14-2020 13:32 - edited ‎12-14-2020 13:42

‎12-14-2020 13:32 - edited ‎12-14-2020 13:42

(I have a versa 1) This was just happening to me like 2 minutes ago. I charged my versa (although it was already on like 85%) from about 1:30am till 8:30am still no change in the screen by doing this so then I restarted my versa - held all my buttons down for 10-15 seconds then the Fitbit logo appeared and the vibrated shortly after then my screen was back to normal - I would suggest restarting it again

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‎12-14-2020 15:37

In response to cliddle

‎12-14-2020 15:37

Thank you for your reply. Since getting back home it has been on charge, I've just trying restarting it again by holding all buttons and still nothing has happened 😞

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