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Fitbit Versa screen has gone black

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‎01-19-2020 15:17 - last edited on ‎01-20-2020 04:15 by Fitbit Moderator

‎01-19-2020 15:17 - last edited on ‎01-20-2020 04:15 by Fitbit Moderator

Hello,

 

My Fitbit Versa's screen turned black a couple months ago. I tried to charge it but the screen doesn't turn on anymore, it just vibrates. 

 

Nothing happened to it, it just stopped working one day.

 

Any suggestions on what to do? 

 

Thanks 

 

 

Moderator edit: format

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‎01-20-2020 04:14

‎01-20-2020 04:14

@LucyMary18, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't turn on.

 

Please restart your watch as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the display turns on.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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