Versa won't turn on

[Timberlylj]

I have had my versa for six months. Yesterday i tried to check the times but the screen was black. I called customer service who tried to trouble shoot fixing it but that did not work. I spoke to customer service who stated they would replace my versa free off charge however i feel that is unacceptable, this its a know problem with the versa’s , i feel i should have had my device replaced with a new generation. We will see how well the next versa works.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Timberlylj, welcome to our Fitbit Community! I'm sorry to hear that your Versa could not be brought back to life. However, it's great to hear that our Support team provided a replacement unit so you can be back on track.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.