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Fitbit Versa screen won't turn on

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‎09-07-2020 23:52 - last edited on ‎09-08-2020 07:05 by Fitbit Moderator

‎09-07-2020 23:52 - last edited on ‎09-08-2020 07:05 by Fitbit Moderator

Done the update on my Versa, now the screens black. I’ve tried everything that’s recommended. It’s charging and updating because I’ve logged into the app. Don’t know what else to do.

 

 

Moderator edit: updated subject for clarity

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‎09-08-2020 07:04

‎09-08-2020 07:04

Hi @Lisaban525, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Fitbit Versa went black and it won't turn on. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and wast told that they will contact you via email in order to follow up on your case an provide a solution. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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