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Fitbit Versa stopped working gradually

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‎09-16-2019 01:14

‎09-16-2019 01:14

My Fitbit Versa stopped working. First signs showed ten days ago while I was running, 12 minutes into the run my Versa restarted itself. As annoyning as it was, I activated the Run workout from the begining and continued runing. Two days later, it stopped reading my heartrate. I tried checked the settings, tried to restart and hard restart. Nothing worked, sensors did not work. Two days later and the Versa barely response to my touch, was very  slow and almost not responding. A day later I wake up in the morning and it's off. I thought maybe the battery died so I put it to charge, but no, unfortunately it never went on again and the Versa died. My watch is only one year old and I am so disappointed. Did something similar happened to anyone? 

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‎09-18-2019 12:15 - last edited on ‎01-31-2025 09:58 by Fitbit Moderator

‎09-18-2019 12:15 - last edited on ‎01-31-2025 09:58 by Fitbit Moderator

@MichalG Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your unresponsive Versa and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-18-2019 20:30

‎09-18-2019 20:30

Oh yeah...tool around the forum for a few minutes...it’s RIDDLED with owners of dead or dying Versas. You got a year out of yours - most of us not so much....some here are on their 3rd and 4th replacements. 

 

Fitbit has a defective product and they are doing next to nothing about acknowledging it except riding out warranties and unloading inventory. If you’re under warranty they will replace it with another Versa but the problems reoccur sooner or later. Very expensive mistake and very bad customer service.

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