Fitbit Versa stopped working

[kemalyildiz_38]

Yesterday evening, I put the Fitbit in to the cradle. After fully charged I put it back on to my arm. But this morning, unfortunately, my Fitbit work anymore. What can be the reason?

ps: I apoligize for my English, I can speak better the Dutch language. 

[NellyG]

Hi @kemalyildiz_38 I understand what you are asking very well! Try restarting the Versa several times. If the screen still wont turn on then come back here and let me know and I will get a moderator to help you.

Restart your tracker

[kemalyildiz_38]

Hi @NellyG , thanks for your reply. I’ve tried it for many times but still a black screen. 

[NellyG]

Thanks for getting back. I have flagged a moderator to come and help you.

[kemalyildiz_38 · Accepted solution]

Thank you 🙏

Verstuurd vanaf mijn iPhone

[LanuzaFitbit]

Welcome to the Forums @kemalyildiz_38. Hello @NellyG.

@NellyG Thanks for trying everything that you have to get your Fitbit to respond. @NellyG Thank you for bringing this up. 

@kemalyildiz_38 I was able to see that you have gotten in touch with our support team about this situation. I am sure that they will be happy to continue assisting you on this and find a solution to your Fitbit's display.

Let me know if there are any other questions on the matter.

[kemalyildiz_38]

@LanuzaFitbit thanks, I hope it will fixed soon. 

I looked around on the forum and saw that there are many issues about the batteries of the Fitbit. Why?

[LanuzaFitbit]

Hello @kemalyildiz_38.

Thanks for your reply. I am sure that it will be resolved soon.

As for the why this happens, it would depend as each situation has to be reviewed on a case-by-case basis. 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users so maybe something will pique your interest in there.

Feel free to let me know if there is anything else we can help you with.

[Lauralindsey]

Hi

my Versa has also stopped working. Have tried several times to restart and it’s not working either. 

Thanks Laura