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Fitbit Versa stuck on Fitbit logo

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‎11-05-2019 23:34 - last edited on ‎11-06-2019 03:43 by Fitbit Moderator

‎11-05-2019 23:34 - last edited on ‎11-06-2019 03:43 by Fitbit Moderator

Hi my fit bit isn’t working I charged it up fine then. When I unplugged it and put it in my wrist, it just keeps the fit bit logo on and does not work who do I send it off too please?

 

 

Moderator edit: updated subject for clarity

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‎11-06-2019 03:38

‎11-06-2019 03:38

@Zoex101, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it just gets stuck on the Fitbit logo.

 

Please restart your watch as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

In case the issue persists, let me know and I'll follow up accordingly.

 

See you later! 😀

JuanJo | Community Moderator

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